Contact Us
We're Here to Help
Have a question about an order, one of our products, delivery, or anything else regarding Kravix?
Our team is here to help.
Whether you're looking for more information before placing an order or need assistance with an existing purchase, don't hesitate to get in touch. We aim to provide clear, helpful and straightforward support to every customer.
Get in Touch
Email: support@kavrix.co.uk
For the quickest response, please contact us by email and include as much relevant information as possible.
If you're contacting us about an existing order, please include your order number so we can locate your order and assist you as quickly as possible.
What Can We Help With?
You can contact us regarding:
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Questions about our products
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Product information and ingredients
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Existing orders
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Order updates
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Delivery and shipping questions
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Returns and refunds
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Damaged or incorrect items
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Payment or checkout issues
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General enquiries
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Website or technical issues
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Business enquiries
If you're unsure whether your question is something we can help with, get in touch anyway and we'll do our best to point you in the right direction.
Customer Support
We aim to respond to customer enquiries within 1–2 business days.
During particularly busy periods, response times may occasionally be longer, but we'll always aim to get back to you as soon as possible.
Our customer support hours are:
Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: Closed
Please note that enquiries received outside our support hours will be answered on the next available business day.
Existing Orders
If your enquiry relates to an order you've already placed, please include:
Order number:
Full name:
Email address used at checkout:
Details of your enquiry:
Providing this information helps us identify your order and resolve your query more efficiently.
Your Order Hasn't Arrived?
Before contacting us, please check your order confirmation and shipping information, including any tracking details provided.
If your order is past its expected delivery timeframe, contact us with your order number and we'll investigate the issue with you.
Product Questions
If you have a question about a product before purchasing, we're happy to help you make an informed decision.
You can contact us about things such as product ingredients, product specifications, usage information or other general product questions.
Please note that our products are not intended to diagnose, treat or cure any medical condition. If you have a medical condition, take medication, are pregnant or breastfeeding, or have concerns about whether a particular product is suitable for you, consult an appropriate healthcare professional before use.
Returns & Refunds
If you need to return an item or request a refund, please contact us before sending anything back.
We'll provide you with the appropriate information and explain the next steps based on your circumstances.
For full information about returns, refunds and cancellations, please see our Returns & Refund Policy.
We Value Your Feedback
Kravix is built with our customers in mind.
If you've had a positive experience with us, we'd love to hear about it. Equally, if something hasn't gone as expected, please let us know.
Your feedback helps us identify areas where we can improve our products, service and overall customer experience.
Contact Kravix
Have a question? We're only an email away.
📧 support@kavix.co.uk
We look forward to hearing from you and helping wherever we can.
Kravix
Built for those who want more from themselves.