Privacy Policy

Your Privacy Matters

At Kravix, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have over your personal information.

We only collect and use personal information where there is a legitimate reason to do so, such as processing your orders, providing customer support, improving our website and meeting our legal and regulatory obligations.

Information We Collect

When you use the Kravix website, we may collect information such as:

• Your name

• Billing and delivery address

• Email address

• Telephone number, where provided

• Order and purchase information

• Payment and transaction information

• Information you provide when contacting customer support

• Website usage and technical information, such as IP address, browser type and device information

• Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this policy.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Take and process payments

• Arrange delivery

• Provide customer support

• Respond to enquiries

• Manage returns and refunds

• Send important information relating to your orders

• Improve our website, products and customer experience

• Prevent fraud and protect the security of our website

• Meet our legal and regulatory obligations

• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law

Payment Information

Payments made through our website may be processed by third-party payment providers.

Kravix does not generally have access to your complete payment card details. Payment information is handled by the relevant payment provider in accordance with their own privacy and security practices.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors use our website and improve your browsing experience.

Some cookies may also be used for analytics or marketing purposes where applicable.

You can manage or restrict cookies through your browser settings and, where applicable, our website's cookie settings.

Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

• Payment providers

• Delivery and fulfilment partners

• Website and e-commerce service providers

• IT and technical service providers

• Analytics and marketing providers

• Professional advisers

• Law enforcement or regulatory authorities where legally required

We do not sell your personal information to third parties.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where required by law, for accounting and tax purposes, to resolve disputes, or to protect our legal rights.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

• The right to access personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your information in certain circumstances

• The right to restrict certain processing

• The right to object to certain uses of your information

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.

Any updates will be published on this page, and the date of the latest update will be displayed where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how Kravix handles your personal information, please contact us:

Email: support@kavix.co.uk

Kravix

Last updated: 30.08.2026