Delivery information
At Kravix, we want your order to reach you safely and as quickly as possible.
Once your order has been placed and payment has been successfully processed, it will be prepared for dispatch through our fulfilment and delivery partners.
Below you'll find information about order processing, delivery times, tracking and what to do if your order hasn't arrived as expected.
Order Processing
Orders are normally processed within 1 -2 business days after your order has been successfully placed.
Business days are Monday to Friday and exclude UK bank holidays.
Please allow additional processing time during busy periods, promotional events and public holidays.
Once your order has been dispatched, you'll receive a confirmation email containing your delivery information and, where available, tracking details.
Delivery Times
Estimated delivery times can vary depending on the product, fulfilment location and delivery service used.
UK Standard Delivery: Approximately 3-5 business days
International Delivery: Approximately 10 - 14 business days
Please remember that delivery estimates are provided as a guide and are not guaranteed delivery dates. Delays can occasionally occur due to circumstances outside of our control, including courier delays, severe weather, customs processing or other unforeseen circumstances.
If your order contains multiple products, your items may occasionally arrive in separate packages depending on how and where the products are fulfilled.
Delivery Tracking
Where tracking is available, tracking information will be provided to you once your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation, as courier systems may take a short period to update.
If your tracking information hasn't updated immediately, there is usually no need to worry. Please allow a reasonable amount of time for the courier to update the tracking information.
Delivery Address
Please make sure your delivery address is correct before completing your purchase.
Kravix cannot guarantee that an order can be redirected or changed once it has entered the fulfilment or shipping process.
If you notice that you've entered an incorrect address, please contact us as soon as possible after placing your order.
We'll do our best to assist, but we cannot guarantee that changes will be possible once your order has been processed.
Delayed Orders
Although we work with our fulfilment and delivery partners to get your order to you as quickly as possible, occasional delays can occur.
If your order has exceeded the estimated delivery timeframe, please contact us with your:
- Order number
- Full name
- Email address used when ordering
- Tracking number, if available
We'll investigate the delivery status and provide you with the appropriate assistance.
Lost or Missing Deliveries
If your tracking information shows that your order has been delivered but you have not received it, please first check:
- Around your property
- With household members
- With neighbours
- Any safe place specified by the courier
- Your delivery notification or tracking information
If you still cannot locate your order, contact us and provide your order number and tracking information where available.
We'll then look into the matter with the relevant delivery provider.
Damaged Deliveries
We take care when preparing orders, but products can occasionally be damaged during transportation.
If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the damaged packaging and product.
This allows us to assess the issue and determine the appropriate next steps.
International Delivery
For international orders, delivery times may vary depending on the destination country and local delivery services.
International customers may also be responsible for any applicable customs duties, import taxes or other charges imposed by their local authorities.
These charges are outside of Kravix's control and may vary depending on the destination country.
Customers are responsible for ensuring that products ordered are permitted for import into their country.
Delivery Charges
Delivery charges are displayed at checkout before you complete your purchase.
The available delivery options and associated costs may vary depending on your delivery address, order and the products being purchased.
Any applicable delivery charges will be clearly displayed before payment is completed.
Need Help With Your Order?
If you have a question about your delivery or an order hasn't arrived within the expected timeframe, we're here to help.
Please contact us through our Contact Us page and include your order number so we can assist you as efficiently as possible.
Kravix Customer Support
Thank you for choosing Kravix.