Delivery information

Kravix orders are prepared and dispatched by our UK fulfilment partner.

Order processing and dispatch

Orders are normally dispatched on the next business day. Orders placed very early may occasionally be dispatched on the same business day, but same-day dispatch is not guaranteed.

Business days are Monday to Friday and exclude UK bank holidays. Larger orders, busy periods and circumstances outside our control may require additional processing time.

UK delivery

The delivery service and charge available for your order are shown at checkout before payment. Delivery times begin after dispatch and are estimates rather than guaranteed delivery dates.

Courier delays, severe weather, public holidays and other events outside our control may affect arrival times.

Delivery charges

UK standard delivery is £4.99. UK orders over £50 qualify for free standard delivery.

If the products or destination in an order require a different service, the available charge will be shown at checkout before payment.

International delivery

We currently deliver within the United Kingdom only. International delivery is not currently available.

Dispatch confirmation and tracking

We will send a dispatch confirmation when your order has been fulfilled. Tracking details will be included where the selected delivery service provides them. Not every service includes end-to-end tracking.

Delivery address

Please check your delivery address carefully before completing payment. Contact us immediately if you notice an error. Once an order has entered fulfilment, we cannot guarantee that its address can be changed or that it can be redirected.

Delayed or missing orders

If your order has not arrived within the estimate supplied for the chosen service, email support@kravix.co.uk with your order number, full name and delivery postcode. Include any tracking information you have received.

If tracking shows that a parcel has been delivered, please first check around the property, with household members and neighbours, and in any safe place named by the courier.

Damaged or incorrect deliveries

If an item arrives damaged or you receive the wrong product, contact us as soon as possible and include your order number and clear photographs of the product and packaging. We will assess the issue and arrange the appropriate remedy in accordance with your statutory rights.

Returns

Delivery problems and product returns are handled under our Returns and Refunds Policy. Please contact Kravix before returning an item; do not send products directly to the fulfilment address shown on a parcel.

Need help?

Email support@kravix.co.uk and include your order number so we can investigate efficiently.