Terms & Conditions

Terms of Use

Welcome to Kravix.

These Terms & Conditions govern your use of the Kravix website and your purchase of products through our online store.

By using our website or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or purchasing from us.

About Kravix

Kravix operates as an online retail store offering products through our website.

References to "Kravix", "we", "us" or "our" refer to Kravix.

References to "you" or "your" refer to the person using our website or purchasing products from us.

Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for fraudulent or unlawful purposes

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of our website

• Copy, reproduce or commercially exploit our website content without permission

• Submit false, misleading or fraudulent information

• Use our website in a way that could damage, disable or impair its operation

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.

Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, colours and appearances may vary depending on your device or screen.

Product packaging, labels or presentation may also occasionally differ from images shown on our website.

We reserve the right to update product information, specifications, availability and pricing where necessary.

Product Information

Where products include information regarding ingredients, nutritional information, recommended use or other product details, customers should always check the product packaging and label supplied with their order before use.

If you have any concerns about whether a product is suitable for you, you should seek appropriate professional advice before purchasing or using it.

Products sold by Kravix are not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly stated otherwise and legally permitted.

Product Availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products at any time.

If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, arrange a refund for the unavailable item.

Prices

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We take reasonable care to ensure that pricing information is accurate.

However, if an obvious pricing error occurs, we reserve the right to contact you before processing the order.

If the correct price is higher and you do not wish to proceed at the correct price, you may cancel the order and receive a refund where applicable.

Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation email acknowledging that we have received your order.

Receipt of an order confirmation does not necessarily mean that your order has been accepted.

A contract for the sale of products will generally be formed when we confirm that your order has been accepted and the products have been dispatched, subject to applicable law.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, pricing errors, product availability issues or technical errors.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

Payment

Payment must be successfully received before an order can be processed.

We use third-party payment providers to process payments securely.

By placing an order, you confirm that you are authorised to use the payment method provided.

Delivery

Delivery information, estimated delivery times and applicable delivery charges are provided on our Delivery Information page and, where applicable, during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

For full information about delivery, please refer to our Delivery Information page.

Returns, Refunds & Cancellations

Your rights to cancel an online purchase, return products or receive a refund are explained in our Returns & Refunds Policy.

Nothing in these Terms & Conditions removes or limits any statutory rights you have as a consumer under applicable UK law.

Faulty or Incorrect Products

If you receive a product that is faulty, damaged or incorrect, please contact us as soon as reasonably possible.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

Intellectual Property

All content displayed on the Kravix website, including but not limited to:

• Logos

• Branding

• Product descriptions

• Images

• Graphics

• Text

• Website design

• Other original materials

is owned by or licensed to Kravix unless otherwise stated.

You must not reproduce, distribute, modify or commercially use our content without prior written permission.

Third-Party Services

Our website may use third-party services, applications and payment providers to help operate our store and provide services to customers.

These third parties may have their own terms and privacy policies.

Kravix is not responsible for the content, policies or operation of third-party websites or services outside our reasonable control.

Website Availability

We aim to keep the Kravix website available and operating correctly, but we do not guarantee that the website will always be available, uninterrupted or completely free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational requirements.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to this, Kravix will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include, for example:

• Severe weather

• Natural disasters

• Industrial action

• Delivery or courier disruption

• Government restrictions

• Internet or technical failures

• Supplier disruption

• Other events outside our reasonable control

Where possible, we will take reasonable steps to minimise the effect of such events.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page.

Your continued use of the website following an update means that the updated Terms & Conditions will apply to future use of the website and purchases.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also retain any mandatory consumer protection rights provided to you under the laws applicable to your circumstances.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: support@kavix.co.uk

Kravix

Last updated: 30.08.2026